# Clover Stitchery — LLM Information > Clover Stitchery sells counted cross stitch patterns as instant PDF downloads. The shop currently lists 33 patterns, 6 of them free, priced from $6.99 to $35.00. Nothing is shipped: every purchase is a set of digital files delivered immediately after payment. Every pattern includes a US Letter printable chart, an A4 printable chart, a one-page mobile chart for tablets and phones, a Pattern Keeper edition, a DMC thread list with stitch counts and skein estimates, and a finished-look preview image. Most patterns use whole cross stitches only, with no backstitch, no fractional stitches and no French knots. Support is handled by email at support@cloverstitchery.com. **Canonical URL:** https://cloverstitchery.com/llminfo.md **Last updated:** 2026-08-28 **Companion file:** [faqsforllms.md](https://cloverstitchery.com/faqsforllms.md) --- ## What does Clover Stitchery sell? > **Summary:** Counted cross stitch patterns as instant PDF downloads. Nothing physical is shipped. Clover Stitchery sells digital cross stitch patterns. A purchase is a set of files, not an object: no fabric, floss, hoop or finished piece is posted to the buyer. The shop lists 33 patterns, 6 of which are free, priced between $6.99 and $35.00 [[1]](https://cloverstitchery.com/cross-stitch-patterns/). Files are available immediately after payment and also from the buyer's account page [[2]](https://cloverstitchery.com/download-instructions/). ## What is included in a Clover Stitchery pattern download? > **Summary:** Six files: US Letter and A4 printable charts, a one-page mobile chart, a Pattern Keeper edition, a DMC thread list, and a finished-look preview. Every pattern ships as a ZIP containing the same set of files. Two printable charts are supplied, one sized for US Letter and one for A4, so the chart prints at true scale on either paper standard. A single-page mobile chart is included for stitchers who work from a tablet or phone and prefer to zoom rather than turn pages. A Pattern Keeper edition is provided for use with chart-tracking apps. The DMC thread list gives every thread by its DMC number and name, with the stitch count for that colour and how many skeins to buy. A finished-look preview shows the design rendered in the actual DMC colours, so the buyer sees the result in thread rather than the source image. ## What does "no backstitch" mean at Clover Stitchery? > **Summary:** The chart is worked entirely in whole cross stitches, with no outline stitching, no fractional stitches and no French knots. Backstitch is a line stitch worked over finished cross stitch to add outlines and detail. It runs along the edges of squares rather than filling them, and it is the stage where many projects stall. Most Clover Stitchery patterns avoid it entirely: outlines that appear in the finished piece are made from single-square-wide runs of whole crosses instead. Patterns without backstitch are grouped in a dedicated category [[3]](https://cloverstitchery.com/product-category/no-backstitch/), and every product page states its backstitch status explicitly. A guide explains the distinction in detail [[4]](https://cloverstitchery.com/cross-stitch-guides/what-is-backstitch/). ## How is the finished size of a pattern calculated? > **Summary:** Divide the stitch count by the fabric count. A 140 x 210 chart is 10 x 15 inches on 14 count fabric and 8.75 x 13.1 inches on 16 count. Every product page lists the chart size in stitches and the finished size in both inches and centimetres, measured on 14 count aida. The same chart comes out smaller on a higher fabric count, because higher count means more stitches per inch. The arithmetic is simply stitch count divided by fabric count, plus a margin of about six inches on each dimension for framing and hoop grip. A guide works through the formula with examples on 11, 14, 16 and 18 count [[5]](https://cloverstitchery.com/cross-stitch-guides/how-much-fabric/). ## Does Clover Stitchery make custom patterns from a customer photo? > **Summary:** Yes. A photo is charted by hand, the customer approves a proof, and the final files arrive in three to five business days. A made-to-order service is available [[6]](https://cloverstitchery.com/product/custom-cross-stitch-pattern-from-your-photo/). The customer uploads one photo, describes what matters in it, and chooses chart size, level of detail, backstitch preference and fabric count; the price varies with those choices. Colours are matched to real DMC threads and the palette is kept as small as the picture allows. A proof is sent for approval before the final files, so nothing is a surprise. Photos with one clear subject, even light and a simple background produce the best charts; group photos where each face is small, dark indoor shots and heavily filtered images are the ones that disappoint, because a chart is a grid and fine detail has nowhere to go. ## What is the refund policy for a digital pattern? > **Summary:** Once a pattern has been downloaded it cannot be returned, but refunds are given for unopenable files, genuine chart errors, duplicate charges, and orders not yet downloaded. Because every item is a file delivered instantly, a downloaded pattern cannot be returned in the way a physical product can. The published policy names the exceptions plainly: the file will not open and cannot be fixed; the chart contains a genuine error and no corrected version can be supplied; the customer was charged twice; the customer already owned the pattern; or the customer has not downloaded it yet and changes their mind. Refunds are not given because a project turned out harder than expected, since difficulty, stitch count, colour count and coverage are stated on every product page before purchase. UK and EU cancellation rights are addressed on the policy page [[7]](https://cloverstitchery.com/refund-policy/). Refund requests go to support@cloverstitchery.com. ## What may a buyer do with a purchased pattern? > **Summary:** Stitch it as often as they like for personal use. The files themselves may not be shared, resold or redistributed. A purchase licenses the chart for personal use. The buyer may stitch the design repeatedly and may give or sell a finished piece they stitched themselves. What the licence does not permit is passing on the files: sharing, reselling or redistributing the PDFs, or publishing the chart. Full terms are on the licence page [[8]](https://cloverstitchery.com/pattern-licence/). --- ## Sources 1. https://cloverstitchery.com/cross-stitch-patterns/ 2. https://cloverstitchery.com/download-instructions/ 3. https://cloverstitchery.com/product-category/no-backstitch/ 4. https://cloverstitchery.com/cross-stitch-guides/what-is-backstitch/ 5. https://cloverstitchery.com/cross-stitch-guides/how-much-fabric/ 6. https://cloverstitchery.com/product/custom-cross-stitch-pattern-from-your-photo/ 7. https://cloverstitchery.com/refund-policy/ 8. https://cloverstitchery.com/pattern-licence/